How THIQAA can help
This service description has been reviewed against relevant official guidance. Requirements can change, so the current official instructions are checked when work begins.
Practical help with the Universal Credit online claim process, organising the information needed for the claim, using the online account and preparing for required follow-up steps.
Depending on the service, we can:
- help create or use the online Universal Credit account where appropriate
- organise the information needed for the claim, such as housing, earnings, savings, childcare and health-related information
- help enter the information you provide into the online claim
- help you understand practical account tasks such as checking the journal and to-do list
- organise information for follow-up appointments or evidence requests
How the service works
Send a short request
Choose the service and briefly explain the administrative help you need.
We confirm steps and fees
We explain the service scope, practical steps and fees before work starts.
Information and documents
Once the case starts, we send secure links for required information and documents.
Preparation and tracking
We carry out the agreed administrative support and you can track progress using your reference.
Documents we may ask you for
The final list depends on the service and the stage of your case. Do not send sensitive documents until we provide the secure upload link.
- Identity documentUsually required
- Housing / tenancy evidence, where relevant
- Income / employment evidence, where relevant
What you remain responsible for
You are responsible for providing complete and accurate information, checking the prepared application, and confirming that you are satisfied before submission. THIQAA cannot guarantee approval, processing times or the outcome of any application.
What happens next
Send us a short enquiry describing the service you need. We will confirm whether we can provide the administrative support requested and explain the next practical steps and fees before work begins.
Frequently Asked Questions
Is Universal Credit normally claimed online?
Yes. GOV.UK says Universal Credit is normally claimed through an online account. If someone cannot claim online, other support routes may be available.
What information may be needed?
The claim can require bank details, contact details, housing costs, earnings, National Insurance information, other benefits, savings, childcare costs and information about health conditions affecting work.
Does THIQAA decide whether I should claim Universal Credit?
No. We provide administrative assistance. Eligibility and benefit-entitlement advice should be checked using official guidance or an appropriate benefits adviser, such as Citizens Advice.