Questions & answers
Frequently Asked Questions
Clear answers about THIQAA's services, responsibilities and service boundaries.
THIQAA provides administrative assistance with applications, forms, document preparation and online processes.
Yes. We can assist with form completion based on the information and answers you provide. You remain responsible for checking the final information.
Where the relevant process allows and submission forms part of the agreed service, we can submit the completed application after you have reviewed and authorised it.
No. Decisions are made by the relevant government department, university, company or other decision-maker. We do not guarantee an outcome or processing time.
No. We do not determine immigration eligibility, choose immigration routes or provide immigration advice.
After your request is registered, you receive a reference number. The first confirmation email includes a link to the tracking page, where you can check the status using your reference and email address.
Important updates and confirmations are sent by email where appropriate. We may also contact you if further information or documents are needed.
Yes. We ask you to review important information and confirm its accuracy before submission. Where THIQAA is handling submission, we proceed only after your approval.
For services that include a biometric or other administrative appointment, we can assist with booking based on your availability and the appointments offered by the relevant system.
Please do not send sensitive documents through general WhatsApp or the general enquiry form. We will explain the appropriate secure process where documents are required.
Unless clearly stated otherwise, government and third-party fees are separate from THIQAA service fees.
Cancellation rights may apply depending on how the service was purchased and whether work has started. Please read our Cancellation & Refund Policy.
You can complain by emailing info@thiqaa.co.uk. We will record the complaint and aim to provide a written response within 14 working days after receiving the information reasonably needed to investigate it.
Yes. Administrative support can be provided in English and Arabic depending on the service.