How THIQAA can help
This service description has been reviewed against relevant official guidance. Requirements can change, so the current official instructions are checked when work begins.
Administrative help with a New Style Employment and Support Allowance (ESA) claim, including organising claim information, fit-note details and documents needed for the claim process.
Depending on the service, we can:
- help organise the personal and work information needed for a New Style ESA claim
- help organise fit-note information and other documents requested during the claim
- assist with the practical online or telephone-claim preparation steps
- help organise information about how a health condition affects the ability to work
- prepare information and documents requested for later stages such as a Work Capability Assessment
How the service works
Send a short request
Choose the service and briefly explain the administrative help you need.
We confirm steps and fees
We explain the service scope, practical steps and fees before work starts.
Information and documents
Once the case starts, we send secure links for required information and documents.
Preparation and tracking
We carry out the agreed administrative support and you can track progress using your reference.
Documents we may ask you for
The final list depends on the service and the stage of your case. Do not send sensitive documents until we provide the secure upload link.
- ESA / DWP form or correspondence receivedUsually required
- Relevant medical or professional evidence you choose to provide
- Fit note, where relevant
What you remain responsible for
You are responsible for providing complete and accurate information, checking the prepared application, and confirming that you are satisfied before submission. THIQAA cannot guarantee approval, processing times or the outcome of any application.
What happens next
Send us a short enquiry describing the service you need. We will confirm whether we can provide the administrative support requested and explain the next practical steps and fees before work begins.
Frequently Asked Questions
Which ESA does this service cover?
The current service focuses on New Style ESA. Citizens Advice notes that old-style ESA has ended for most people.
Will I need a fit note?
Citizens Advice says a fit note is normally needed to show that a health condition makes it difficult to work, unless a specific exception applies.
Does THIQAA decide whether I have limited capability for work?
No. We help organise the claim information and documents. The DWP makes decisions about entitlement and work capability.