THIQAA aims to provide a clear, professional and respectful service. If you are unhappy with any part of the service, we want you to tell us so that the matter can be reviewed properly.
Please send your complaint to info@thiqaa.co.uk and include your name, request or reference number where available, the service concerned, a clear description of what happened, the outcome you are seeking and any relevant correspondence or dates.
We will record the complaint and review the information available. We may contact you if further details are reasonably required to investigate the matter.
We aim to provide a written response within 14 working days of receiving the information reasonably required to investigate the complaint. If additional time is needed because the matter is complex or further information is awaited, we will explain the reason for the delay and provide an expected response date.
Our written response will explain the outcome of the review and any action we consider appropriate. Using THIQAA’s complaints process does not remove any statutory rights you may have.