THIQAA LTD uses personal information only where it is needed to respond to enquiries, provide agreed administrative services, communicate about a request, meet legal obligations and protect legitimate business interests.
Information we may hold can include contact details, service details, correspondence, reference information and documents that you choose to provide through an agreed process. We do not ask clients to send passports, medical records, bank details or other sensitive documents through a general enquiry form or general WhatsApp conversation. Where THIQAA provides a secure client link, information forms and supporting documents should be submitted through that protected process. Uploaded documents are stored with restricted access and are available only to authorised staff through the client request record.
Where necessary and lawful, information may be shared with service providers involved in delivering the agreed service, such as hosting, email, secure document handling, translation or other operational providers. We aim to limit access to what is reasonably necessary.
We retain information only for as long as reasonably needed for the service, legal obligations, accounting, complaint handling or legitimate business records. You may have rights of access, correction, erasure, restriction, objection and data portability under UK data protection law.
If you have a privacy concern, contact info@thiqaa.co.uk. You also have the right to raise a concern with the Information Commissioner’s Office where applicable.