Case-specific links
When needed, we send links linked to your request so you can complete information and upload required documents.
YOUR INFORMATION & DOCUMENT SECURITY
Privacy & Data Protection
We use a clear and secure process for receiving and reviewing your information and documents while providing administrative support.
Secure document upload
Documents uploaded through the secure upload page are kept in the client-file workflow rather than the public website media library.
Staff access
Documents are accessed through the authorised staff area with preview, download and review controls.
Retention review
After a case closes, the system schedules a review of sensitive-document retention. Files are not automatically deleted without review.
Do not send sensitive documents through general channels
Avoid sending passports, bank statements, medical records or identity documents through the general contact form, WhatsApp or social media when the secure upload link is available.
The usual process
- We confirm the service and open the case.
- We send consent, then the information form.
- We send the secure upload link when documents are required.
- Documents are reviewed inside the case file.
- After closure, document retention is reviewed.
Have a question about a document you uploaded?
Contact us quoting your reference number only. Do not send another copy by email or WhatsApp unless we ask you to.
Contact Us