How THIQAA can help
This service description has been reviewed against relevant official guidance. Requirements can change, so the current official instructions are checked when work begins.
Administrative help with common DVLA driving-licence processes, such as first provisional applications, renewals, replacements and updates, using the information and documents you provide.
Depending on the service, we can:
- help with the practical online or paper application steps for common DVLA licence services
- organise the identity and address information you provide
- assist with first provisional licence, renewal, replacement or update processes where appropriate
- help check entered details against the documents and information you provide
- prepare the completed application for your review before submission
How the service works
Send a short request
Choose the service and briefly explain the administrative help you need.
We confirm steps and fees
We explain the service scope, practical steps and fees before work starts.
Information and documents
Once the case starts, we send secure links for required information and documents.
Preparation and tracking
We carry out the agreed administrative support and you can track progress using your reference.
Documents we may ask you for
The final list depends on the service and the stage of your case. Do not send sensitive documents until we provide the secure upload link.
- Identity documentUsually required
- Existing driving licence, if applicable
- Relevant DVLA correspondence
What you remain responsible for
You are responsible for providing complete and accurate information, checking the prepared application, and confirming that you are satisfied before submission. THIQAA cannot guarantee approval, processing times or the outcome of any application.
What happens next
Send us a short enquiry describing the service you need. We will confirm whether we can provide the administrative support requested and explain the next practical steps and fees before work begins.
Frequently Asked Questions
What driving-licence applications can you help with?
We can help administratively with common DVLA processes such as a first provisional licence, renewal, replacement and updating details.
What may be needed for a first provisional licence?
The online service may require sign-in details and identity verification, often using photo ID such as a passport. The official service tells you what evidence applies to you.
Does THIQAA decide whether I am legally entitled to drive?
No. We provide application assistance only. DVLA and the applicable driving rules determine entitlement and licence conditions.