How THIQAA can help
This service description has been reviewed against relevant official guidance. Requirements can change, so the current official instructions are checked when work begins.
Administrative help with the online Home Office travel document process, including organising identity and immigration information and preparing supporting documents for the appropriate application type.
Depending on the service, we can:
- organise the identity, immigration-status and travel information you provide
- help enter your information into the official online travel-document application
- organise supporting evidence requested for the application type you are using
- check the application pack for missing administrative information before your review
- prepare the completed online application for your review and authorised submission
How the service works
Send a short request
Choose the service and briefly explain the administrative help you need.
We confirm steps and fees
We explain the service scope, practical steps and fees before work starts.
Information and documents
Once the case starts, we send secure links for required information and documents.
Preparation and tracking
We carry out the agreed administrative support and you can track progress using your reference.
Documents we may ask you for
The final list depends on the service and the stage of your case. Do not send sensitive documents until we provide the secure upload link.
- Immigration status evidenceUsually required
- Existing or expired travel document / passport, if available
- Relevant Home Office correspondence
What you remain responsible for
You are responsible for providing complete and accurate information, checking the prepared application, and confirming that you are satisfied before submission. THIQAA cannot guarantee approval, processing times or the outcome of any application.
Our service boundary
What happens next
Send us a short enquiry describing the service you need. We will confirm whether we can provide the administrative support requested and explain the next practical steps and fees before work begins.
Frequently Asked Questions
Is there only one Home Office travel document?
No. GOV.UK has different travel-document types, including refugee travel documents, stateless person’s travel documents and certificates of travel. The correct type depends on your immigration status and circumstances.
Can THIQAA choose the correct travel document for me?
No. Choosing the legal category can involve immigration advice. We can provide administrative help once the appropriate application type has been identified.
Should I book travel before the document is issued?
GOV.UK advises applicants not to book travel until they have received their travel document.